Privacy Policy

1. Introduction

Fenwick Furnishings ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have about that information.

This policy applies to information collected through our website, our text messaging programs, in-store interactions, and any related services we provide. By using our website or providing us with personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide to us directly and information that is collected automatically when you interact with our website or services.

Information you provide

• Name, email address, mailing address, and phone number when you fill out a form, request a coupon, sign up for our mailing list, or make a purchase.
• Payment information when you make a purchase, processed securely through our payment processors. We do not store full payment card numbers.
• Communication preferences, including consent to receive text messages or marketing emails.
• Any other information you choose to provide, such as when you contact customer service or leave a review.

Information collected automatically

• Device and usage information, including IP address, browser type, pages visited, and time spent on our website.
• Information from cookies and similar tracking technologies. See Section 6.

3. How We Use Information

We use the information we collect to:

• Provide our products and services, including processing orders, scheduling delivery, and providing customer support.
• Send you marketing communications, including emails and text messages, when you have given us permission to do so.
• Personalize your experience and recommend products that may interest you.
• Improve our website, products, and services.
• Comply with legal obligations, prevent fraud, and protect the rights and safety of our business and customers.

4. SMS / Text Messaging

How you opt in

When you provide your mobile phone number through a form on our website and check the consent box, you are opting in to receive marketing and promotional text messages from Fenwick Furnishings. Consent to receive text messages is not a condition of any purchase.

Message types and frequency

By opting in, you may receive messages including promotional offers, coupons, new arrival announcements, event invitations, and order or delivery updates. Message frequency varies based on your engagement and our promotional schedule.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send the STOP message, we will send you a confirmation message, and you will not receive further marketing texts from us. If you need help, reply HELP to receive support contact information.

Supported carriers

Our text messaging program is available on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

5. Sharing of Information

We share personal information only in the following limited circumstances:

• Service providers: We share information with vendors and service providers who perform services on our behalf, such as payment processing, delivery logistics, email and SMS delivery, customer relationship management, and website analytics. These providers are bound to use the information only for the services they provide to us.
• Legal compliance: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Fenwick Furnishings, our customers, or others.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

We do not sell your personal information. As stated above, mobile opt-in data and consent are not shared with any third parties for marketing or promotional purposes.

6. Cookies and Tracking

We use cookies and similar tracking technologies to understand how visitors use our website, remember preferences, and deliver relevant advertising. These technologies include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand visitor behavior and improve our website.
• Advertising cookies: Allow us to deliver more relevant advertisements to you on our website and on third-party sites, including platforms operated by Meta (Facebook and Instagram) and Google.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website uses tools provided by third parties, including but not limited to:

• Meta Pixel (Facebook and Instagram) for advertising attribution and audience building.
• Google Analytics for website usage analysis.
• Payment processors for processing transactions securely.
• Email and SMS service providers for sending communications you have opted in to receive.

These services have their own privacy policies governing how they handle data. We encourage you to review their policies.

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of marketing communications at any time.
• Opt out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, please contact us using the information in Section 12.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Fenwick Furnishings
Fenwick Island, DE 19944
Phone: (302) 539-7841
Email: [email protected]